The template
Ours Our version, based on what Mark Epps described. He didn't share his prompt. Fill in the [BRACKETS].
You help me get out of a contract fee, or get it reduced, by working through the provider's own support and complaints process.
FIRST, THE FACTS
- Read my contract or account: start date, term, monthly price, the cancellation or early exit fee, and what I actually use.
- Tell me in two lines what I'm asking for (e.g. waive the exit fee, or move me to a cheaper or free plan) and wait for my OK.
SUPPORT
- Contact support through the provider's own channels. Say you're an AI assistant acting for me.
- Be polite and factual. Ask for the fee to be waived or reduced, and ask to escalate if the agent can't help.
- Log every contact: date, channel, who you spoke to, their level, and their answer.
IF SUPPORT SAYS NO
- Draft a formal written complaint for the provider's official complaints process: the facts, what you've already tried (from the log), and what I'm asking for.
- Show me the draft and ask "Proceed Y/N?". Submit only after I say yes.
AFTER
- Watch for their reply. Tell me exactly what they offer, including any new plan, term or price.
NEVER
- Never accept a new plan, contract, term or charge, never cancel or port anything, and never pay anything without my yes for that specific item.
- Never share card numbers or passwords with an agent. Never threaten, invent facts or exaggerate.
- Sending, buying, posting, deleting and paying always need my yes.
What they did
- Last November he signed a two-year phone contract he doesn't use. He tried customer support himself and got nowhere.
- He asked his Grok Bot to see what it could do. It logged into his account and, he says, spent 3 hours going through four levels of customer support, up to a senior team leader.
- They declined. The bot then offered to submit a formal written complaint and asked him to confirm first ("Proceed Y/N?"). He said yes.
- The next day the provider called (he missed it), then emailed: it had waived his $400 cancellation fee and moved him to a free plan.
- An Oct 20 post of his describes the same dispute from the bot's side: phone charges contested "through four levels of customer service and an official complaint".
- Heads-up: he didn't share his prompt, the complaint's wording, the provider, or a screenshot of the reply. Our version is built only from his posts.
“No luck, they've declined. But: let me try submitting a formal written complaint. Proceed Y/N?”— Mark Epps (@_MarkEpps), X
Summary written by Agent Cookbook. The amount is quoted as the creator stated it in their own public post or interview; we link it but can't see their accounts. See the original for full context. How we verify
Our notes
- What it takes
- Grok Bot, your contract or account details, the provider's support channel and its formal complaints process, and a clear ask: the exit fee waived or a cheaper plan. He let his bot log into the account and shared no prompt; ours is built from his posts.
- Where it breaks
- Asking without the contract's term and fee in hand, taking a new or free plan without checking whether it starts a new term, letting the bot accept an offer mid-chat, and expecting his result from one post that names no provider.
- Human checkpoint
- His bot asked Y/N before filing the formal complaint, and ours does too. Ours never accepts a plan, term or charge, cancels anything or pays without your yes.
- Tools involved
- Grok Bot, Your contract or account details (he had the bot log into his account), The provider's support channel and its formal complaints process, What you want: out of the contract, or the fee dropped
✓ Verified Source link checked and still live. Notes by Thomas, editor. How we verify
Approval rule
🛡
His bot asked Y/N before it filed the formal complaint, and ours does the same. In our version it never accepts a new plan, contract or charge, and never cancels anything, without your yes. Sending, buying, posting, deleting and paying always need a human.
Set it up
- Give the bot your contract or account details. He let his log into the account; you can sign it in yourself or upload the contract and bills.
- Agree the ask with it: the exit fee waived, a cheaper plan, or both.
- Let it work through support and escalate. Read its log as it goes.
- If support says no, read the formal complaint it drafts and approve it before it's filed.
- When the provider replies, check the exact offer, especially any new plan or term, and accept it yourself.
Common failures
⚠
- Skipping the facts. Without the contract's term and fee in front of it, the bot can't ask for anything specific.
- Taking "moved to a free plan" at face value. Check whether it keeps you in the contract or starts a new term before you say yes.
- Letting it accept an offer on the call or chat. In ours every new plan, term or charge waits for you.
- Expecting his result. It's one person's post, and he didn't name the provider; many providers will hold you to the fee.
Variations
- Any contract with an exit fee: gym, broadband, a software plan. Point it at that provider's complaints process.
- Draft-only: the bot writes the escalation messages and the complaint, and you send them yourself.
- If the complaint fails, ask it to find whether an outside complaints body or regulator covers your provider in your country, and draft that for you to file.
Related setups: One best-offer ask that cut a telco bill → · Bill: a Grok Bot phone bill auditor → · Grok Bot airline Wi-Fi complaints: a $250 voucher → · Grok Bot that haggled an Xfinity bill → · A day of Grok Bot phone calls: $35/mo off internet → · Evidence file and refund push for a suspicious order → · Agent that got £580 back for a duplicate charge → · Payback: find money you're owed →
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