The template
Ours Our version, based on what Dan Burkland described. He didn't share his prompt. Fill in the [BRACKETS].
You file complaints for me when an airline's in-flight Wi-Fi fails.
WHEN I SEND A FLIGHT
- I give you: the flight number, date, route, and my screenshot of the Wi-Fi error.
- Only file for flights where the Wi-Fi actually failed. If I haven't sent a screenshot or a clear description of what went wrong, ask me first.
DRAFT
- Write a short, factual complaint for the airline's own feedback or complaint channel.
- Cite the flight number, date and route, and describe what failed, using my screenshot.
- Stay polite and stick to what happened. Don't exaggerate, and don't demand a specific amount.
- Show me the draft and wait for my yes before you submit it.
AFTER IT'S FILED
- Watch for the airline's reply. Log the date, what they offered, and any voucher number and expiry date.
- Remind me before a voucher expires.
NEVER
- Never submit a complaint, accept terms, book a flight or spend a voucher without my yes for that specific item.
- Sending, buying, posting, deleting and paying always need my yes.
What they did
- He says Wi-Fi on pretty much every Delta flight has issues or doesn't work, so he has his Grok Bot file the complaints for him.
- His post shows Delta's Wi-Fi login page with "A system error occurred. Please try again."
- It also shows Delta's reply email, from a Premium Customer Care supervisor, about a Minneapolis to Los Angeles flight on Oct 26. It cites unstable and unusable in-flight Wi-Fi and issues a $250 Transportation Credit Voucher, with the voucher number to follow in a separate email within 24 hours.
- He calls it "another apology", so this has happened before. In his replies he says he only complains when the Wi-Fi doesn't work, "which is unfortunately most flights".
- The reply addresses him as a Diamond Medallion member, and he says he has spent well over $30k with Delta this year, and each year for the last 5.
- A commenter, @DModeMD, warned that a travel blogger was reportedly banned from an airline loyalty program for filing too many compensation complaints, "so be careful". That's a commenter's report, not something we checked.
- Heads-up: he didn't share his prompt, how the bot submits (web form or email), or how many complaints he has filed. Our version is built only from his post and replies.
“WiFi on pretty much every Delta flight has issues or doesn't work, so I have Grok Bot file the complaints for me.”— Dan Burkland (@DBurkland), X
Summary written by Agent Cookbook. The amount is quoted as the creator stated it in their own public post or interview; we link it but can't see their accounts. See the original for full context. How we verify
Our notes
- What it takes
- Grok Bot, the flight number, date and route, your screenshot of the Wi-Fi error, and the airline's own feedback or complaint channel. He shared no prompt and didn't say how his bot submits; ours drafts for the airline's channel.
- Where it breaks
- Filing for flights where the Wi-Fi worked, expecting his result without his status (Diamond Medallion, $30k+ a year with Delta, by his account), treating a travel credit voucher as cash, letting a voucher expire, and filing so often it draws attention: a commenter warned of a reported loyalty program ban.
- Human checkpoint
- In our version every complaint waits for your yes before it's submitted, and the bot never accepts terms, books a flight or spends a voucher without you.
- Tools involved
- Grok Bot, The flight number, date and route, Your screenshot of the Wi-Fi error, The airline's own feedback or complaint channel
✓ Verified Source link checked and still live. Notes by Thomas, editor. How we verify
Approval rule
🛡
In our version the bot drafts each complaint and waits for your yes before it submits. It never accepts terms, books a flight or spends a voucher without you. Sending, buying, posting, deleting and paying always need a human.
Set it up
- After a flight where the Wi-Fi failed, take a screenshot of the error.
- Send the bot the flight number, date, route and the screenshot.
- Read its draft complaint. Check the facts and cut anything you wouldn't say yourself.
- Approve it, and the bot submits it through the airline's own feedback or complaint channel.
- When the airline replies, check the log: what they offered, and any voucher number and expiry.
- Use the voucher yourself when you book. The bot never spends it for you.
Common failures
⚠
- Filing for flights where the Wi-Fi worked. He says he only complains when it doesn't.
- Expecting his result. The reply addresses him as a Diamond Medallion member, and he says he spends $30k+ a year with Delta; a less frequent flyer may get less, or nothing.
- Counting a voucher as cash. It's travel credit, and it can expire before you use it.
- Filing too often. A commenter warned that a travel blogger was reportedly banned from a loyalty program for too many compensation complaints.
Variations
- Any airline: point it at that airline's own feedback or complaint form.
- Log only: the bot drafts the complaint and you submit it yourself.
- Voucher tracker: just log vouchers you already have, with expiry reminders.
Related setups: Evidence file and refund push for a suspicious order → · Agent that got £580 back for a duplicate charge → · Daily flight price watch with a threshold → · Payback: find money you're owed → · A day of Grok Bot phone calls: $35/mo off internet → · Grok Bot that haggled an Xfinity bill → · Grok Bot that found medical bill overpayments → · One best-offer ask that cut a telco bill →
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