The template
Ours Our version, based on what ItsKeaton with Fer Patel described. Not their wording. Fill in the [BRACKETS].
Template: receptionist for [BRAND] - [LOCATION NAME].
Location details (fill per location): address [ADDRESS], hours [HOURS], services [SERVICES], booking link [LINK], manager [NAME/NUMBER].
On each call:
1. Greet with the brand and location name.
2. Answer questions only from the location details and [BRAND FAQ].
3. For bookings, text the caller [LINK] or book into [CALENDAR] if connected.
4. Outside hours, take name, number and reason, and promise a callback next business day.
5. For complaints or anything not in the FAQ, take details and text the manager.
Never make up prices or offers.
What they did
- Built on HighLevel's native Voice AI, no third-party tools.
- Kept the use case simple: missed calls, after-hours coverage, faster response.
- One templated agent, cloned per location with local details.
- Strong QA before launch and monitoring after.
- Sold to franchise networks location by location at $499/mo (as stated).
Summary written by Agent Cookbook. Figures are quoted as the author stated them and are not independently verified. See the original for full context.
Approval rule
🛡
The agent answers and routes. Anything about pricing disputes or complaints goes to the location manager.
Set it up
- Build and QA one location until calls are clean.
- Turn the location details into fields.
- Clone per location and fill fields.
- Test-call each clone before switching numbers.
- Review call logs weekly per location.
Common failures
⚠
- Over-building features franchise owners didn't ask for.
- Pricing too low to cover setup and QA per location.
Variations
- Gyms, oil change shops, fitness studios.
- Add missed-call text-back as a cheaper tier.
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